TENANT
INFORMATION
What can you expect from our Property Management Department
as a tenant?
The mission statement of PRDnationwide
is to be the dominant leader in the Coolum Beach Property
Market. It is our aim to support the lifestyle choices
of our clients by delivering a range of property services
beyond expectations.
In order to do this we offer
benefits such as:
• Property Management Department open all week
• Friendly and helpful staff to assist with queries
• A Property Management team who is willing to listen to tenants
• Regular property inspections to inform the landlord of maintenance issues
• Fast processing of forms, applications, Bond refunds etc
• Maintenance issues dealt with promptly and efficiently
• Regular contact with tenants
We offer these service standards
as the minimum when dealing with tenants and
prospective tenants. |
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Appointments
• We guarantee to keep all appointments and arrive no later than the time
specified in the appointment
(except in circumstances totally out of our control).
Communication
• The office will be open to receive calls during the hours of 8.30am to
5.30pm, Monday to Friday and 8.30am to 5pm on the weekend.
• We guarantee to respond to all communication within the following time
frames:
• telephone messages - 24 hours
• email - 24 hours
• fax - 24 hours
• mail - 48 hours
Complaints
• We will deal with enquiries or complaints you may have about our service
promptly and completely. |
Documentation
• We guarantee to provide all documentation in plain English minimising
the use of industry jargon.
• All documentation to be presented to you will be checked for accuracy
prior to being offered to you for signature.
Personal Information
• We value the personal information you give us and will take all reasonable
precautions to prevent unauthorised access to that information.
• We will not provide your personal information to any other organisation
for marketing purposes.
• We will, with your help, keep your personal information accurate, complete
and up to date. We guarantee to correct any error that you bring to our attention.
Professional Standards
• We guarantee you the highest standards of honesty, integrity and professional
practice by conducting all our business dealings with you in full compliance
with the Code of Ethics and Rules of Practice of the Real Estate Institute.
Processing of Tenancy Applications
• We guarantee to process your tenancy application and to communicate the
outcome of the application to you within 2 working days.
Repairs and Maintenance
• We guarantee to attend to all routine requests within 48 hours and all
urgent repairs within 4 hours. An urgent repair is any repair defined in Clause
16 of the Residential Tenancy Agreement.
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